Is Amazon Banning Customers for Making Too Many Returns?

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Recent reports have surfaced claiming that too many returns to Amazon may just get you blocked from shopping the site. According to The Wall Street Journal, Amazon has banned some shoppers after repeated returns. And this news is worrying, at best, to those of us who are pretty much keeping the cardboard box industry afloat with our e-orders.

Okay, okay. Is Amazon actually banning their customers just for returns? In the age of internet shopping, we all know just how tricky it can be to know if what we see online is what we’ll get IRL. Who hasn’t ordered what looked like a super-stylish, fabulously chic (and crazy cheap) dress, shirt, pair of shoes or purse online, just to get it and find out it’s not…um, anything like the description/picture? Of course, this type of shopping misfortune is easy to correct. Simply pack the shipping box back up and send it back. Boom. It’s as easy as that.

Now imagine a world in which you might lose your shopping privileges if you return one too many items. Could that really happen? Several now-former Amazon shoppers took to social media, posting their experiences regarding returns and their subsequent “exile” from the online retailer.

According to a recent statement made by an Amazon Spokesperson, “We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time. We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers. If a customer believes we’ve made an error, we encourage them to contact us directly so we can review their account and take appropriate action.”

Beyond their statement on the returns issue, Amazon also notes that “There are no limits to legitimate returns, this policy addresses fraud.”

So it looks like Amazon isn’t trying to penalize their shoppers. And it also looks like you probably have nothing to worry about. That is, as long as your returns are all totally legit.

—Erica Loop

Featured photo: via flickr/Public.Resource.Org


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