Amazon wants to make returns even easier! The mega e-tailer recently announced that its’s giving at least one free return to customers—and you won’t even have to pay for the packaging or print a label!

While some items, such as clothing, shoes and bedding, were already eligible for free returns, Amazon has now expanded the option. The current expansion includes electronics, household items, pet supplies, kitchen appliances and more.

Libby Johnson McKee, Director, Amazon WW Returns and ReCommerce, said in a press release, “At Amazon, we’re constantly innovating on the customer experience – not only when purchasing an item, but also making a return.” Johnson McKee continued, “With free returns on millions of items, customers don’t need to worry if the keyboard they ordered doesn’t feel quite right or if their dog likes his new bed—they can buy with confidence, knowing they’ll be able to return it for free with just a few easy clicks.”

How can you get your free return? Just select the item you want to send back and the reason for the return on the “Your Orders” page of either the Amazon app or website. Amazon will give you a list of return options, including a free drop-off location. Just bring your item to the drop-off location and, in most cases, you’ll get a refund within two hours.

Free drop-off locations include over 18,000 options, such as Amazon Books stores, Amazon 4-star stores, Amazon Hub locations, select Whole Foods Market stores and eligible third party retailers (including UPS and Kohl’s).

Not only will Amazon give you one free return, but the company is committed to making this process more sustainable. Your no-cost return allows you to choose a label- and box-free option. Instead of printing, labeling and packaging your return, Amazon will provide you with a QR code for the participating location’s staff to scan. They’ll then pack and ship your item, consolidating packages when possible.

Of course, there is some fine print. Return-eligible items must weigh under 50 pounds. Only products sold and fulfilled by Amazon (not third-party sellers) are eligible for this service. You can return any new/unused item (in the select categories) for any reason, but you only have 30 days from the day of delivery. Customers must return holiday items shipped and fulfilled by Amazon between Nov. 1 and Dec. 31, 2019 no later than Jan. 31, 2020.

—Erica Loop

All photos: Courtesy of Amazon



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