FAQs

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FAQs

About Tinybeans

Photo Books

For questions about photo books, see Photo Books FAQs.

What is Tinybeans?

Tinybeans the go-to resource for all things parenting. We started out as a photo sharing platform for parents, providing one safe space to capture and share their children’s life stories with family and friends. Now we're on an even greater mission to enrich family life, becoming a place of community and connection with people united by the common goal of raising their kids as best they can.

Tinybeans was founded in 2012 in Sydney, Australia by Stephen O'Young, Sarah-Jane Kurtini and Eddie Geller. As parents, we realized there was no easy way to safely share our children's lives with the people who matter. There are now over four million people who trust Tinybeans with their precious memories. Meet our team and read about our story, and we'd love you to get in touch to find out more. We look forward to meeting you!

Who owns the photos on Tinybeans?

You do, of course! Please check out our Terms and Conditions for more details, but rest assured that the only people who will ever see your photos and videos are your trusted friends and family. We will never use your photos in any way without your permission.

How private is Tinybeans?

Tinybeans is completely private. The photos and videos you upload can only be viewed by the family and friends you invite to view them. As parents, privacy is as important to us as it is to you. We take it very seriously. Our Privacy Policy and Terms are always available for you to review, and please email us at info@tinybeans.com if you have any further questions.

How do I join Tinybeans?

You can sign up for FREE at www.tinybeans.com or download our iPhone or Android app. Signing up is free, but a subscription is required to unlock all of our features. Don't worry - you can start with a free trial!

What can my followers see on Tinybeans?

Everyone you invite to follow your journal will receive their own log in so they can see your Tinybeans moments any time. We'll also send them a daily update on the days you add moments to your journal, as well as fun flashbacks, weekly summaries, and more. They can decide how often they receive emails from us and change their settings by logging into their account.

Do you have to download the app to be part of Tinybeans?

A smartphone is not required to enjoy Tinybeans! Everything you add to your journal is synced to both our app and website, and you and your followers can use either - your login is the same! If your followers would rather not mess with either, that's fine too - when you add them, they're automatically signed up to receive updates directly to their inbox. We try to make it as easy for all members of your family to join in the fun!

Where can I change the name of my followers?

Once someone is added to your journal, only they can change the way their name displays. This can be done through their My Details page on our website or their individual settings in the app.

Where can I change how often or which way one of my family or friends receives updates on my journal?

After a user is added to your journal, only they can change the frequency and type of notifications they receive through their My Details page on our website or their individual settings in the app.

Can I (or my followers) change how often I receive updates from Tinybeans?

You can choose to receive journal updates immediately, daily, weekly, or never through your My Details page on our website or your notification settings in the app. A user can only adjust their notification settings for themselves, not other users on the journal.

How can I change the way Tinybeans notifies me about updates on my journal?

You can receive updates either through emails, or through push notifications on your smartphone. You can choose which method you prefer in your My Details page on our website or your notification settings in the app.

How do I print a Tinybeans Photo Book?

Head to tinybeans.com/photobooks using your computer to create a beautiful, fully customizable album. See our full Photo Book FAQs for details!

How do I delete my Tinybeans account?

For now, you will need to email us at info@tinybeans.com, and we will delete your account for you. We'll be sad to see you go, though.

How much is a Tinybeans Beanstalk subscription?

A Tinybeans Beanstalk subscription of $4.99/month or $39.99/year (US Dollars).

A subscription to Tinybeans Beanstalk includes the following:

I'm currently a free Tinybeans user. Can I continue using your service for free?

As of October 4th, free Tinybeans journal holders will need a subscription in order to upload and share videos. Your followers do not need to pay to follow your account and can like, view and comment, and even upload photos of your bean(s) to your journal for FREE. If you choose not to upgrade, all previously posted photos and videos will still be safely stored in your account.

I'm a Family Premium member. How does this affect me?

If you are a Tinybeans Family Premium member you do not need to do anything and will not experience any disruptions in your experience.

Do you have a storage limit?

We offer UNLIMITED storage for all our Tinybeans Beanstalk subscribers. If you cancel your subscription we will not ask you to pay for storage, but you will lose the ability to add additional photos to your account.

I've purchased Beanstalk for my journal, but I still don't have access to any of the new features in the app. What should I do?

The first step would be to force quit and restart the app to see if the Beanstalk features (like search, longer video uploads, etc) appear! If not, try updating your app, and signing out and back in (don't worry, all your memories are safe and sound on our server and will re-download when you log back in!). If you still have trouble, please email our team at info@tinybeans.com with which features you're missing, and our support experts will be happy to help.

Can I cancel my subscription?

You can easily cancel your Tinybeans Beanstalk subscription at any time as well. For Apple, go to your phone's Settings, tap your Apple ID at the top, then Subscriptions. For Android, open Google Play, tap your profile icon, then Payments & subscriptions.

After cancelling, you will only be able to make full use of all the Beanstalk features until your subscription expires. Don't worry - the photos and videos uploaded during your Beanstalk subscription will still remain in your journal.

If you are a Family Premium member, you can cancel your Premium subscription at any time by going to your billing details page and clicking “Pause subscription.” Or just email info@tinybeans.com for help! Once you cancel your Premium subscription you will only be able to enroll in Tinybeans Beanstalk. Family Premium is retired and no longer available to purchase.

What happened to Family Premium?

You can no longer purchase Family Premium. If you are a current Family Premium member please reach out to info@tinybeans.com about any changes to your account.

What credit cards do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

How can I download my moments?

You can download individual photos and videos from a Tinybeans journal by tapping on the 3 dots in the lower right corner of a moment and selecting 'Download'.

Do you have a question that isn't here?

Please don't hesitate to email us at info@tinybeans.com — we're always here to help!