Tinybeans FAQs

About Tinybeans

Tinybeans the go-to resource for all things parenting. We started out as a photo sharing platform for parents, providing one safe space to capture and share their children’s life stories with family and friends. Now we're on an even greater mission to enrich family life, becoming a place of community and connection with people united by the common goal of raising their kids as best they can. Tinybeans was founded in 2012 in Sydney, Australia by Stephen O'Young, Sarah-Jane Kurtini and Eddie Geller. As parents, we realized there was no easy way to safely share our children's lives with the people who matter. There are now over four million people who trust Tinybeans with their precious memories. Meet our team and read about our story, and we'd love you to get in touch to find out more. We look forward to meeting you!

Tinybeans the go-to resource for all things parenting. We started out as a photo sharing platform for parents, providing one safe space to capture and share their children’s life stories with family and friends. Now we’re on an even greater mission to enrich family life, becoming a place of community and connection with people united by the common goal of raising their kids as best they can.

Tinybeans was founded in 2012 in Sydney, Australia by Stephen O’Young, Sarah-Jane Kurtini and Eddie Geller. As parents, we realized there was no easy way to safely share our children’s lives with the people who matter. There are now over four million people who trust Tinybeans with their precious memories. Meet our team and read about our story, and we’d love you to get in touch to find out more. We look forward to meeting you!

You do, of course! Please check out our Terms and Conditions for more details, but rest assured that the only people who will ever see your photos and videos are your trusted friends and family. We will never use your photos in any way without your permission.

Tinybeans is completely private. The photos and videos you upload can only be viewed by the family and friends you invite to view them. As parents, privacy is as important to us as it is to you. We take it very seriously. Our Privacy Policy and Terms are always available for you to review, and please email us at info@tinybeans.com if you have any further questions.

You can sign up for FREE at www.tinybeans.com or download our iPhone or Android app. 

Everyone you invite to follow your journal will have access to all the memories you share (except for those you mark as “hidden”). Your followers will also receive their own login so they can see your Tinybeans memories any time, and we’ll send them a daily update on the days you add memories to your journal, as well as fun flashbacks, weekly summaries, and more. They can decide how often they receive updates from us and change their settings by logging into their account.

A smartphone is not required to enjoy Tinybeans! Everything you add to your journal is synced to both our app and website, and you and your followers can use either – your login is the same! If your followers would rather not mess with either, that’s fine too – when you add them, they’re automatically signed up to receive updates directly to their inbox. We try to make it as easy for all members of your family to join in the fun!

Once someone is added to your journal, only they can change the way their name displays. This can be done through their My Details page on our website or their individual settings in the app.

After a user is added to your journal, only they can change the frequency and type of notifications they receive through their My Details page on our website or their individual settings in the app.

You can choose to receive journal updates immediately, daily, weekly, or never through your My Details page on our website or your notification settings in the app. A user can only adjust their notification settings for themselves, not other users on the journal.

You can receive updates either through emails, or through push notifications on your smartphone. You can choose which method (and frequency) you prefer in your My Details page on our website or your notification settings in the app.

To switch between journals you’re following, just click on the journal title you see at the top of the Memories or Calendar page. A pop up menu will appear allowing you to switch to another journal. 

Head to tinybeans.com/photobooks using your computer to create a beautiful, fully customizable album. See our full Photo Book FAQs for details!

You can delete your account from the More tab of the iOS app or the Settings cog (3 dots in the upper right corner) of the Android app. Alternatively, you can always email us at info@tinybeans.com, and we will delete your account for you. We’ll be sad to see you go, though!

As of mid-April 2023, we are proud to reintroduce Tinybeans Free! Free users are able to upload up to 20 memories (photos or videos) per month with an ad-supported experience. To unlock unlimited uploading, remove ads, gain 2TB of storage (700K+ memories), and more we encourage you to join our Tinybeans+ subscription. 

You can remove ads for yourself and for everyone following your journal by joining Tinybeans+. It also unlocks the following features for you and one additional follower you choose to Share your subscription: 

  • Unlimited upload of photos and videos (up to 5 minutes in length each)
  • An ad free experience (including for followers of your journal)
  • 2TB of storage
  • free shipping on all photo book orders going to U.S. addresses
  • the ability to export your memories

Tinybeans+ is the new Tinybeans subscription. All current Beanstalk subscribers will be automatically transitioned into this new subscription product for any renewals occurring after 4/18/23. 

What’s included in the Tinybeans+ subscription? Your Tinybeans+ subscription includes the following features: 

  • Unlimited upload of photos and videos (up to 5 minutes in length each)
  • An ad free experience (including for followers of your journal)
  • 2TB of storage
  • Shared subscription – grant full subscription features to a follower of your journal! 
  • free shipping on all photo book orders going to U.S. addresses
  • the ability to export your memories 

Beginning 4/18/23 Tinybeans+ is available for $74.99/year or $7.99/month. 

NOTE: Google Play Store subscribers can continue to renew their subscription for $39.99/year or $4.99/month for the time being as we prepare a new-and-improved version of the Android app. 

From the main menu in the iOS app, select More, then select Manage Subscription. From there, you can verify your next renewal date, your price, and set or reset the follower with whom you have selected to Share your subscription. If you need to cancel, tap your subscription and the option to cancel will appear.

If you’re using the Android app, navigate to the Memories tab, tap the 3 dots in the upper right corner, and select Settings and then Subscription. 

Free Tinybeans allows you to upload a maximum of 20 photos and videos per month, and includes ads around your family’s journal. 

Being chosen to Share a Tinybeans+ subscription unlocks all the same features as the subscriber: 

  • Unlimited upload of photos and videos (up to 5 minutes in length each)
  • An ad free experience (including for followers of your journal)
  • 2TB of storage
  • free shipping on all photo book orders going to U.S. addresses
  • the ability to export your memories 

Yes! As long as your legacy Family Premium subscription is able to auto-renew using the original payment method, it will remain active. Once we are unable to auto-renew with the original payment method, your legacy Family Premium subscription will be canceled. 

 

While your legacy Family Premium features remain the same, the price of yearly Premium will increase to the standard $74.99/year or $7.99/month. For a full list of features for legacy Family Premium, please email info@tinybeans.com

Lifetime Family Premium members will see no change to their service. 

The first step would be to force quit and restart the app to see if the features (like ad removal, longer video uploads, etc) appear! If not, try updating your app, and signing out and back in (don’t worry, all your memories are safe and sound on our server and will re-download when you log back in!). If you still have trouble, please email our team at info@tinybeans.com with which features you’re missing, and our support experts will be happy to help.

You can easily cancel your subscription at any time. 

If you’re using the iOS app, navigate to the More tab, select Manage Subscription and tap your details at the top, then choose to cancel. If you’re using our Android app, navigate to the Memories tab, select the 3 dots in the upper right corner, and then find your Settings. If you’re using our website, you can cancel from your Billing page (click your profile icon at the top right of the screen). Your subscription will remain active through the end of your current term.

When you cancel your Tinybeans+ subscription, your full feature set remains active through the end of your current term. Once the current term expires, ads will return to your journal and you will be limited to uploading 20 memories per month. 

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

You can download individual photos and videos from a Tinybeans journal by tapping on the 3 dots in the lower right corner of a moment and selecting ‘Download’.

We offer bulk exports of all of your memories as a feature of our Tinybeans+ subscription. 

Please don’t hesitate to email us at info@tinybeans.com — we’re always here to help!

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