How Tinybeans Works
Tinybeans Family Premium
Who owns the photos on Tinybeans?
You do of course! Please check out our Terms and Conditions for more details, but please be assured that the only people who will ever see your photos are your trusted friends and family and we will never use your photos in any way without permission.
How private is Tinybeans?
How much does it cost to join Tinybeans?
Tinybeans is free to download our apps and to use our website. We have a Premium version with additional features, and there is a cost attached to creating our beautiful photo books but we do not charge you to upload moments or access your photos.
What is Tinybeans?
Tinybeans is a Modern Family Album App that provides parents with one safe space to capture and share their children’s life stories with family. Tinybeans was founded in 2012 in Sydney, Australia by Stephen O'Young, Sarah-Jane Kurtini and Eddie Geller. As parents we realized there was no easy way to safely share our children's lives with the people who matter. There are now over two million people who trust Tinybeans with their precious memories. You can find out more about our team and story and we'd love you to get in touch to find out more. We look forward to meeting you!
Do you have a question that isn't here?
Please don't hesitate to email us at email@example.com — we're always here to help. If you have our iPhone or Android app, there is a useful FAQ tab in the Settings.
What can my followers see on Tinybeans?
Your followers will each receive their own log in details so they can see your Tinybeans Journal. We'll also send them one daily update on the days you add moments to your journal and they can decide how often they receive emails from us and change their settings.
Do you have to download the app to be part of Tinybeans?
If you don't have a smartphone, you can use our website to upload photos, videos and notes. Also, your family can use our app or website to follow your Tinybeans Journal or just receive email updates. We try to make it as easy for all members of your family to join in the fun.
Where can I change the name of my followers?
Once someone is added to your journal, only they can change the name that shows up on comments or loves. This can be done through their individual settings.
Where can I change how often or which way one of my family or friends receives updates on my journal?
After a user is added to your journal, only they can change the frequency and type of notification they receive through their individual settings.
Can I (or my followers) change how often updates on my Tinybeans Journal are received?
You can choose to receive journal updates immediately, daily, weekly, or never through your settings. A user can only adjust their notification settings for themselves, not other users on the journal.
How can I change the way Tinybeans notifies me about updates on my journal?
You can receive updates either through emails, or through a push notification sent to your phone. You can choose which method you prefer in your settings.
How much is a Tinybeans Family Premium subscription?
Tinybeans is free to join and has FREE unlimited storage for all users. Unlike other apps, Tinybeans does not start charging after a trial period.
Tinybeans also offers an OPTIONAL upgrade to Tinybeans Family Premium which is US$8/month, US$50/year or US$250/lifetime. All your invited friends and family will have access to the Premium features, but only for your journal. If one of your followers has a journal of their own as well, they will not be able to access the Premium features for their own journal unless they upgrade. Premium features include free shipping for Tinybeans photo books, no ads and priority customer support.
Can I still keep using Tinybeans for free?
Tinybeans Family Premium is an OPTIONAL addition to our service that offers features many of you have asked for, but you can be sure the free version of Tinybeans will always be around. We will continue to make Tinybeans an awesome service for both our Premium and Free users.
Do you have a storage limit?
We offer UNLIMITED storage. Under the multiple upload feature, you may upload up to 20 photos at a time, but you can do that as many times as you like. We have a 20 photo limit because uploading more than 20 photos at a time may significantly slow down your internet connection, forcing a possible crash, or it would take up a significant part of your data limit. There is also a 30 second limit on videos on the free version.
I've purchased Premium for my journal, but I still don't have access to any of the new features in the app. What should I do?
The first step would be to force quit the app, and reopen fresh to see if the premium features (like search, longer video uploads, etc) show up! If not, try updating your app, and signing out and back in to see if that helps jump start your app (don't worry, all your memories are safe and sound on our server and will re-download when you log back in!). If not, email our team at firstname.lastname@example.org with which feature you're missing, and our support experts can help.
Can I cancel my subscription?
Yes. To do so, go to your billing details , and click “pause subscription.” From there, you will be able to downgrade to a basic plan. After cancelling, you will only be able to make full use of all the premium services until your subscription expires. After that: All of your photos and full-length videos will remain on Tinybeans. Your photo collections will also remain on our servers, but you wont be able to access them once your subscription expires.
What credit cards do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. To change the credit card you have on file, go to your billing details , and you will be able to edit your card there.
How can I export all of my moments?
To export your moments, head to your journal settings in the right-hand menu of your app or the website. You will be able to generate an export of moments from any dates you choose. This export will be emailed to you as a zip file shortly after your request.
Who can export all my Tinybeans Moments?
Whilst the journal owner and all followers have access to the other premium features, with the export feature, only those who have been granted full journal access can download all the moments at once.
How do I turn off ads in Tinybeans?
Network ads allow us to keep providing you and your family with a much-loved free service. Showing network ads helps us pay for the cost of supporting our dedicated team, safely storing your precious moments, sending email updates every day to your family, and running our servers for many, many years to come. To turn off ads like these, you can upgrade to Tinybeans Family Premium.